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The Hawthorne Media Glossary
Key Terms from Marketing, Media and Culture

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F

Flash Mob
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A flash mob is a group of people who assemble suddenly in a public place, do something unusual or notable, and then disperse. They are usually organized with the help of the Internet or other digital communications networks.

Florida, Richard
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Richard Florida is an American economist at Carnegie Mellon University and George Mason University. He is best known for his work in developing his concept of the creative class and its ramifications in urban regeneration. He is the author of the bestselling book Rise of the Creative Class and its successor Flight of the Creative Class.

Florida's theory asserts that metropolitan regions with high concentrations of hi-tech workers, artists, musicians, gay men, and a group he describes as "high bohemians", correlate with a higher level of economic development than in cities and regions that are lacking these. He suggests that attracting and retaining high-quality talent -- rather than building large job-creation infrastructure projects such as sports stadiums, iconic buildings, shopping centres -- would be a better primary use of a city's regeneration resources for long-term prosperity.

Friedman, Thomas
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Thomas L. Friedman (born July 20, 1953) is an American journalist, columnist, and author, currently working as an Op-Ed columnist for the New York Times. His columns, concentrating mainly on foreign affairs, appear in the Op ed page on Wednesdays and Fridays. Friedman is known for advocating a compromise peace between Israel and the Palestinians, modernization of the Arab world, and globalization and laissez-faire capitalism, while sometimes remarking on their potential pitfalls. His books address various aspects of international politics, from a centrist perspective on the political spectrum.

As a columnist, Friedman initially focused on his previous beat, looking at the intersection of global politics and finance. This look at globalization was summarized in his 1999 book, The Lexus and the Olive Tree. The two objects in the title symbolized the interaction between globalization and local tradition: the Lexus represented a desire for material wealth and a higher standard of living, while the Olive Tree represented a desire for heritage, community, and uniqueness in a global world. The book also discussed the role of new technology in reshaping global politics, especially the rise of the Internet and telecommunications.

G

Globalization
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Globalization (or globalisation) is a modern term used to describe the changes in societies and the world economy that result from dramatically increased international trade and cultural exchange. It describes the increase of trade and investing due to the falling of barriers and the interdependence of countries. In specifically economic contexts, it is often understood to refer almost exclusively to the effects of trade, particularly trade liberalization or "free trade" (however, see "meanings" below). Between 1910 and 1950, a series of political and economic upheavals dramatically reduced the volume and importance of international trade flows. But starting with WWI and continuing through WWII, when the Bretton Woods institutions were created (i.e. the IMF and the GATT), globalization trends reversed. In the post-World War II environment, fostered by international economic institutions and rebuilding programs, international trade dramatically expanded. With the 1970s, the effects of this trade became increasingly visible, both in terms of the benefits and the disruptive effects.

Although all three aspects are closely intertwined, it is useful to distinguish economic, political and cultural aspects of globalization. The other key aspect of globalization is changes in technology, particularly in transport and communications, which it is claimed are creating a global village.

Guerrilla Marketing
From Wikipedia, the free encyclopedia. 

Guerrilla marketing, as described by Jay Conrad Levinson in his popular 1982 book Guerrilla Marketing, is an unconventional way of performing marketing activities (primarily promotion) on a very low budget.

H

I

Intellectual Property
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In law, particularly in common law jurisdictions, intellectual property or IP refers to a legal entitlement which sometimes attaches to the expressed form of an idea, or to some other intangible subject matter. In general terms this legal entitlement sometimes enables its holder to exercise exclusive control over the use of the IP. The term intellectual property reflects the idea that the subject matter of IP is the product of the mind or the intellect, and that once established, such entitlements are generally treated as equivalent to tangible property, and may be enforced as such by the courts. Various schools of thought are critical of the concept of intellectual property, some of which characterise IP as intellectual protectionism.

J

K

L

M

Malcolm Gladwell
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Malcolm Gladwell (born September 3, 1963) is an American-based journalist who has been a staff writer for The New Yorker since 1996. He is best known as the author of the bestseller The Tipping Point: How Little Things Can Make a Big Difference.

Gladwell, whose mother is Jamaican, was born in England. He was raised in Canada, and graduated with a degree in history from the University of Toronto in 1984. From 1987 to 1996, he was a science writer, and later the New York bureau chief, for the Washington Post. Gladwell currently lives in New York City.

In 2005, Gladwell published his second book, Blink: The Power of Thinking Without Thinking. His writing often deals with the unexpected implications of research in the social sciences, particularly sociology and psychology.

Marketing
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Marketing is the process of planning and executing the pricing, promotion, and distribution of goods, ideas, and services to create exchanges that satisfy individual and organizational goals." American Marketing Association.

Many companies, particularly prior to the 1970s, were product-focused, employing teams of salespeople to push their products into or onto the market, regardless of market desire. A market-focused, or customer-focused, organization instead first determines what its potential customers desire, and then builds the product. Marketing theory and practice is justified on the belief that customers use a product or service because they have a need, or because a product has perceived value.

Two major aspects of marketing are the recruitment of new customers (acquisition) and the retention and expansion of relationships with existing customers (base management).

An emerging area of study and practice concerns internal marketing, or how employees are trained and managed to deliver the brand in a way that positively impace the acquisition and retention of customers.

Once a marketer has converted the prospective buyer, base management marketing takes over. The process for base management shifts the marketer to building a relationship, nuturing the links, enhancing the benefits that sold the buyer in the first place and improving the products/service continuously to protect her business from competitive encroachments.

Marketing methods are informed by many of the social sciences, particularly psychology, sociology, and economics. Marketing research underpins these activities. Through advertising, it is also related to many of the creative arts.

Moblog
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Moblog is a blend of the words mobile and weblog. A mobile weblog, or moblog, consists of content posted to the Internet from a mobile or portable device, such as a cellular phone or PDA. Moblogs generally involve technology which allows publishing from a mobile device.

N

O

Oh My News
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OhmyNews.com is a South Korean online newspaper with the motto "Every Citizen is a Reporter". It was founded by Oh Yeon Ho on February 22, 2000.

It is the first of its kind in the world to accept, edit and publish articles from its readers, in an open source style of news reporting. About 20% of the site's content is written by the 55-person staff while the majority of articles are written by other freelance contributors who are mostly ordinary citizens. OhmyNews' citizen reporters now number 39,000.

OhmyNews was influential in determining the outcome of the South Korean presidential elections in December 2002 with the election of Roh Moo Hyun. After being elected, Roh granted his first interview to OhmyNews.

The OhmyNews International page features "citizen reporter" articles written in English from all over the globe.

P

Podcasting
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Podcasting is a method of publishing audio programs via the Internet, allowing users to subscribe to a feed of new files (usually MP3s). It became popular in late 2004, largely due to automatic downloading of audio onto portable players or personal computers.

Podcasting is distinct from other types of online media delivery because of its subscription model, which uses a feed (such as RSS or Atom) to deliver an enclosed file. Podcasting enables independent producers to create self-published, syndicated "radio shows," and gives broadcast radio programs a new distribution method. Listeners may subscribe to feeds using "podcatching" software (a type of aggregator), which periodically checks for and downloads new content automatically.

Most podcatching software enables the user to copy podcasts to portable music players. Any digital audio player or computer with audio-playing software can play podcasts. From the earliest RSS-enclosure tests, feeds have been used to deliver video files as well as audio. By 2005 some aggregators and mobile devices could receive and play video, but the "podcast" name remained most associated with audio.

"Podcasting" is a portmanteau word that combines the words "broadcasting" and "iPod." The term can be misleading since neither podcasting nor listening to podcasts requires an iPod or any portable player. Aware of that misleading association from the beginning, some writers have suggested alternative names or reinterpretations of the letters "p-o-d", without winning much of a following.[1] Another little-used alternative is "blogcasting", which implies content based on, or similar in format to, blogs.

Positioning
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In marketing, positioning is the technique by which marketers try to create an image or identity for a product, brand, or organisation. It is the 'place' a product occupies in a given market as perceived by the target market. Positioning is something that is done in the minds of the target market. A product's position is how potential buyers see the product. Positioning is expressed relative to the position of competitors. The term was coined in 1969 by Jack Trout in his paper, ""Positioning" is a game people play in today?s me-too market place" in the publication, Industrial Marketing.

Re-positioning involves changing the identity of a product, relative to the identity of competing products, in the collective minds of the target market.

De-positioning involves attempting to change the identity of competing products, relative to the identity of your own product, in the collective minds of the target market.

Promotion
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Promotion is one of the four aspects of marketing. The other three parts of the marketing mix are product management, pricing, and distribution. Promotion involves disseminating information about a product, product line, brand, or company. It comprises four subcategories:

advertising, personal selling, sales promotion, publicity and public relations

The specification of these four variables creates a promotional mix or promotional plan. A promotional mix specifies how much attention to pay to each of the four subcategories, and how much money to budget for each. A promotional plan can have a wide range of objectives, including: sales increases, new product acceptance, creation of brand equity, positioning, competitive retaliations, or creation of a corporate image.

Propaganda
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Propaganda is a specific type of message presentation aimed at serving an agenda. At its root, the denotation of propaganda is 'to propagate (actively spread) a philosophy or point of view'. The most common use of the term (historically) is in political contexts; in particular to refer to certain efforts sponsored by governments or political groups.

Psychology
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Psychology (Classical Greek: psyche = "soul" or "mind", logos = "study of") is an academic and applied field involving the study of behavior, mind and thought and the neurological bases of behavior. Psychology also refers to the application of such knowledge to various spheres of human activity, including problems of individuals' daily lives and the treatment of mental illness. It is largely concerned with humans, although the behavior and mental processes of animals can also be part of psychology research, either as a subject in its own right (e.g. animal cognition and ethology), or somewhat more controversially, as a way of gaining an insight into human psychology by means of comparison (including comparative psychology). Psychology is commonly defined as the science of behaviour and mental processes. Although its name derives from Greek "psyche", psychology does not scientifically study the soul, since no evidence exists to show such a thing exists.

Public Domain
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The public domain comprises the body of knowledge and innovation (especially creative works such as writing, art, music, and inventions) in relation to which no person or other legal entity can establish or maintain proprietary interests. This body of information and creativity is considered to be part of the common cultural and intellectual heritage of humanity, which in general anyone may use or exploit.

If an item is not in the public domain, this may be the result of a proprietary interest as represented by a copyright or patent. The extent to which members of the public may use or exploit an item in relation to which proprietary interests exist is generally limited. However, when copyright or other intellectual property restrictions expire, works will enter the public domain and may be used by anyone.

Public Relations
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Public relations (PR) is the means and industry of influencing public opinion towards an organization and its products or services. Public relations clients include political parties, ruling or otherwise. PR is distinct from advertising as it is generally not aimed at selling a particular product from a particular business, and, for further comparison, propaganda, sometimes carried out for political purposes by governments. Many of the same PR techniques may be employed in all these areas. Within the industry, those involved in marketing may consider public relations a subfield of marketing; those involved in PR may disagree.

Q

R

RFID
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Radio Frequency IDentification (RFID) is an automatic identification method, relying on storing and remotely retrieving data using devices called RFID tags or transponders. An RFID tag is a small object that can be attached to or incorporated into a product, animal, or person. RFID tags contain antennas to enable them to receive and respond to radio-frequency queries from an RFID transceiver. Passive tags require no internal power source, whereas active tags require a power source.

RSS
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RSS is widely used by the weblog community to share the latest entries' headlines or their full text, and even attached multimedia files. (See podcasting, broadcatching and MP3 blogs.) In mid 2000, use of RSS spread to many major news organizations, including Reuters, CNN and the BBC, until under various usage agreements, providers allow other websites to incorporate their "syndicated" headline or headline-and-short-summary feeds. RSS is now used for many purposes, including marketing, bug-reports, or any other activity involving periodic updates or publications.

A program known as a feed reader or aggregator can check RSS-enabled webpages on behalf of a user and display any updated articles that it finds. It is now common to find RSS feeds on major web sites, as well as many smaller ones.

Client-side readers and aggregators are typically constructed as standalone programs or extensions to existing programs like web browsers. Such programs are available for various operating systems. See List of news aggregators.

Web-based feed readers and news aggregators require no software installation and make the user's "feeds" available on any computer with Web access. Some aggregators syndicate (combine) RSS feeds into new feeds, e.g. take all football related items from several sports feeds and provide a new football feed. There are also search engines for content published via RSS feeds like Feedster, Blogdigger or Plazoo.

S

Semiotics
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Semiotics - also known as semiology - is the study of signs, both individually and grouped in sign systems, and includes the study of how meaning is transmitted and understood. Semioticians also sometimes examine how organisms, no matter how big or small, make predictions about and adapt to their semiotic niche in the world (see Semiosis). Semiotics theorises at a general level about signs, while the study of the communication of information in living organisms is covered in biosemiotics.

Sign (semiotics)
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In semiotics, a sign is generally defined as, "...something that stands for something else, to someone in some capacity." (Marcel Danesi and Paul Perron, "Analyzing Cultures"). It may be understood as a discrete unit of meaning, whether denotative or connotative. Signs are not just words, but also include images, gestures, scents, tastes, textures, sounds — essentially all of the ways in which information can be processed into a codified form and communicated as a message by any sentient, reasoning mind to another.

The nature of signs has long been discussed in philosophy. Initially, within linguistics and later semiotics, there were two general schools of thought: those who proposed that signs are dyadic, and those who proposed that signs are interpreted in a recursive pattern of triadic relationships.

Shwag
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Sometimes spelled "schwag" or "swag." Refers to promotional items -- such as shirts, tote bags, mugs, or mousepads -- given away by companies, generally at a trade show. Startup companies during the late 1990s were often extravagant with such items.

The term can also refer to internal items given to the people involved in producing a work. For example, a film crew or a team of software engineers might receive swag commemorating their work.

The term probably derives from the word "swag," meaning "loot"; for example, goods stolen by a pirate or burglar might be called "swag." "Swag" in the trade-show context is also sometimes said to be an acronym for Stuff We All Get.

Slashdot
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Slashdot (often abbreviated to /.) is a popular technology-related website, updated many times daily with articles that are short summaries of stories on other websites with links to the stories, and provisions for readers to comment on the story. Front page stories generally receive at least 70 such comments, with especially popular or controversial articles reaching totals of more than 1000. The site resembles a blog in many ways, albeit with threaded comments. The summaries for the stories are generally submitted by Slashdot's own readers with editors accepting or rejecting these contributions for general posting. The site also sometimes features movie or book reviews, interviews, and "Ask Slashdot": queries from users requesting information from the readership.

The site's slogan is "News for nerds. Stuff that matters." Slashdot is often criticized for intentionally posting story summaries that many find inaccurate, highly biased, and/or defamatory and often incite flamewars, while ignoring news or commentary on issues which outsiders may consider more serious or important (see Slashdot subculture). It is also infamous for the Slashdot effect, when thousands of Slashdot readers read an article and connect to the linked website, flooding it with unexpected traffic, and at times bringing the site down in a manner similar to a Denial of Service attack. The use of "slashdot" as a verb refers to this effect.

Social Network
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A social network is a description of the social structure between actors, mostly individuals or organizations. It indicates the ways in which they are connected through various social familiarities ranging from casual acquaintance to close familial bonds. The term was first coined in 1954 by J. A. Barnes (in: Class and Committees in a Norwegian Island Parish, "Human Relations").

Social network analysis (also sometimes called network theory) has emerged as a key technique in modern sociology, anthropology, Social Psychology and organizational studies, as well as a popular topic of speculation and study. Research in a number of academic fields have demonstrated that social networks operate on many levels, from families up to the level of nations, and play a critical role in determining the way problems are solved, organizations are run, and the degree to which individuals succeed in achieving their goals.

Social networking also refers to a category of Internet applications to help connect friends, business partners, or other individuals together using a variety of tools. These applications are covered under Internet social networks below, and in the external links at the end of the article.

Spam
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Spamming is the use of any electronic communications medium to send unsolicited messages in bulk. While its definition is usually limited to indiscriminate bulk mailing and not any targeted marketing, the term "spam" can refer to any commercially oriented, unsolicited bulk mailing perceived as being excessive and undesired. In the popular eye, the most common form of spam is that delivered in e-mail as a form of commercial advertising. However, over the short history of electronic media, people have done things comparable to spamming for many purposes other than the commercial, and in many media other than e-mail. Spammers have developed a variety of spamming techniques, which vary by media: e-mail spam, instant messaging spam, Usenet newsgroup spam, Web search engines spam, weblogs spam, and mobile phone messaging spam.

Spyware
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Spyware is a broad category of malicious software intended to intercept or take partial control of a computer's operation without the user's informed consent. While the term taken literally suggests software that surreptitiously monitors the user, it has come to refer more broadly to software that subverts the computer's operation for the benefit of a third party.

Street Team
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A street team is what a "grass-roots" organisation might be called who is called upon to advertise and promote an event.

Typically street teams have been used by punk and unsigned bands to help promote their upcoming shows or recordings. Often unpaid, these teams are often comprised of teenagers who are rewarded with free band merchandise or show access in exchange for a variety of actions;

? bringing friends to the shows
? convincing friends to buy band merchandise
? phoning your local radio station to request their songs be played
? putting up posters
? posting to band forums or related bulletin boards online
? maintaining zines or websites dedicated to the band

In some cases, points are assigned to an individual for a particular action, and those points can be exchanged for tickets to shows, or for band merchandise. Some bands even produce special items just for street team members.

Other industries are working with the street team idea, and are typically those that appeal to young, liberal ideals; PETA, Greenpeace, etc.

 

 

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